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Learn how to be an industry-leading account manager.
If your business had a pulse, how healthy would it be? PULSE Key Account Management is a practical approach to facilitating excellence.
This programme is City & Guilds Assured, an international quality mark for excellence in training and learning.
Assured has been created by global leaders in skills development and training, and builds on City & Guilds’ 144 years of experience. It demonstrates that the way in which OTD plans, designs and delivers its training programmes is world-class.
Find out moreInteractive and dynamic, it allows businesses to be more confident in the ability of their teams to lead and manage key stakeholders.
Participants will learn how to lead the field in key account management. They will be trained in how to prioritise accounts, better understand customer needs, build first-class account plans and acquire the tools to evaluate their impact.
PULSE Key Account Management is available to businesses and private individuals. It is most beneficial to existing key account managers, those required to lead and coordinate resources and anyone with a need or desire to better understand account management.
PULSE Key Account Management is most effective in a face-to-face setting but can also be delivered virtually as part of a flexible and tailored package that achieves sustainable results.
It is one of a suite of complementary world-class leadership and development coaching programmes offered by OTD.
Our programmes are underpinned by a custom-built Learner Pathway app, which supports learners at each stage of the programme:
