OTD customers to benefit from enhanced project management expertise 

To enhance the customer experience, we have appointed two experienced senior customer project managers who will provide dedicated support at every stage of project delivery.

This investment reflects our ongoing commitment to delivering seamless and effective solutions whenever and wherever our customers need them.

A seamless customer journey 

With over 15 years of experience managing large-scale programmes, OTD is a trusted delivery partner for national and international customers across multiple sectors.

Our role in supporting global-scale projects has grown significantly, often involving multi-million-pound product launches and complex international initiatives.

While customer feedback confirms our strong track record in coaching and training, we identified an opportunity to further enhance the overall experience through improved project management support.

Dedicated project management support 

We asked our customers what more we could do to maximise the impact of our programme delivery and further support their teams. 

Their response was clear: additional project management expertise to ensure stronger communication, smoother coordination, and increased confidence from project inception to completion.

“We are delighted to provide our customers with an even higher level of project management expertise,” says OTD managing director, Rebecca Farnworth.

“Not only have we refined our processes, but we have also invested in two senior customer project management specialists, each with extensive experience overseeing complex, multi-region projects.

“These appointments will complement our established team of global account managers and provide dedicated, hands-on support to our customers.”

What does this mean for you?

By integrating dedicated project management expertise, we can offer a more structured, efficient, and responsive approach to programme delivery. 

Our customers can expect enhanced communication, reduced operational complexities, and a seamless journey from planning to execution.

We remain committed to evolving alongside our customers’ needs, ensuring they receive the best possible support as they navigate their most critical projects.

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